FAQ’s

How do you reserve items?

Rental items will be reserved upon receipt of a signed contract, 50% nonrefundable deposit, and a valid credit card on file.  Short notice orders (less than 30 days) and rental orders under $100 require payment in full.  Credit card kept on file will be used for deposits, rental fees, damages, missing items, replacement fees, cleaning fees, and reschedule fees.

Do you require a damage deposit?

Yes.  Rental orders will be charged a damage deposit of 25% of your order, with a $200 minimum.  Upon safe return and thorough inspection of your order (no damage) the deposit is fully refunded.

When is the final payment due?

Final payment is processed 30 days prior to your event date via the credit card on file.  Damage deposit will be charged at this time as well.

How do we get the items?

Your rental items will be packaged and ready for your pickup at the time arranged on the rental contract.  You load your own vehicle.   Rental items must be picked up in a secure vehicle.

Do you provide Delivery?

Northwest Vintage Rentals can provide delivery.  Deliveries are subject to a minimum of $350 rental order.  Delivery charges are determined by location, size, and quantity of order.  Delivery does not include set-up and tear down.

How long is the rental?

All rentals are a maximum of 48 hours, if you need additional time additional hours may be purchased.

Do you have a peak season?

Yes.  Peak Season is June-August.  All orders during peak season must be a minimum of $250.

What happens if an items gets damaged or lost at our event?

All rental items are the client’s responsibility from pickup to drop-off.  We charge for broken, damaged, and/or missing items, including missing equipment such as crates, racks, containers and moving supplies.  Fees for non-repairable or unreturned items will be assessed on a case-by-case basis and are charged to the credit card on file.  There is a replacement price sheet available upon request.

What if I need to cancel my rental?

Once the rental agreement has been signed and your event date scheduled, all other clients have been refused your specific rentals therefore, all deposits are nonrefundable.  Written cancellation up to 30 days prior is required to prevent processing of final payment.  Cancellation less than 30 days to event will still be charged the remaining balance on account minus the damage deposit.

What if I don’t see an item I am looking for?

Just let us know.  We love the hunt of finding new treasures and adding to our inventory.

What if I need more of a specific item you have?

We would love to make your event perfect and if adding more of a particular item is what you need we will do our best to get it! Just ask because we may already have it.